The crucial moment in the worst hack in Twitter Inc.’s history sounded like something millions of Americans would find unremarkable. It was a call from the IT department. Or at least, it seemed to be.
In fact, the call was from a Florida teenager who convinced a Twitter employee that he was a co-worker, according to prosecutors, who revealed their case last week. The persuasion was a key leap forward during months of reconnaissance that ultimately granted the 17-year-old access to a host of Twitter accounts, including Barack…